Your new SIM

Welcome to Wave Connect

You've got your SIM — let's get it connected. It usually takes about two minutes.

Get connected in 3 steps

1

Insert your SIM

Switch the device off first. Make sure it isn't locked to another network.

2

Switch on and wait

Give it 1–2 minutes to register on the network. Most devices connect on their own.

3

Still nothing? Add the APN

This is the one setting most devices need if they don't connect automatically.

Your APN settings

The same for every Wave Connect SIM
wbdata
  • Usernameleave blank
  • Passwordleave blank
  • AuthenticationNone
  • Data roamingOn
  • APN protocolIPv4 or IPv4/IPv6
  • PINnone

Restart the device after saving, then wait 1–2 minutes.

Register your SIM

Why create an account?

  • View your data use online
  • Refill, upgrade or downgrade
  • Add multiple SIMs to one account
  • Save 10% with auto-refill
Create account

Get assistance

Documents and support.

  • Data SIM card configuration
  • General and device-specific guides
  • Contact and chat options for direct support
Get assistance

Not connecting?

Four things fix almost every connection problem. Try these before getting in touch.

  • Is data roaming on? Wave Connect SIMs roam between networks, so roaming must be enabled — even at home.
  • Is the device unlocked? A device locked to another network won't accept the SIM.
  • Is the APN set to wbdata? If it shows something else, create a new profile with wbdata and select it.
  • Have you restarted since changing settings? Power off for 30 seconds, reseat the SIM, power on, then wait 1–2 minutes.

Need another SIM?

Add one to the same account and manage everything from one login.

Browse data plans