Shipping policy

Last updated: June 2026

Processing Time

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email with tracking details once your order has been dispatched.

Delivery Times & Costs

🇬🇧 United Kingdom

Fulfilled via Amazon FBA UK for fast, reliable delivery.

Service Estimated Delivery Cost
Standard 2–4 business days Free on orders over £7.50
Standard 2–4 business days £4.99 on orders under £7.49
Express 1–2 business days £4.99 on orders over £7.50
Express 1–2 business days £9.99 on orders under £7.49

🇫🇷 🇮🇹 🇪🇸 France, Italy & Spain

Fulfilled via Amazon FBA for local delivery.

Service Estimated Delivery Cost
Standard 3–5 business days Free on orders over €7.50
Standard 3–5 business days €4.99 on orders under €7.49
Express 1–3 business days €4.99 on orders over €7.50
Express 1–3 business days €9.99 on orders under €7.49

🇩🇪 Germany

Service Estimated Delivery Cost
Standard 3–5 business days Free on orders over €9.98
Standard 3–5 business days €9.99 on orders under €9.97

🇮🇪 Ireland

Shipped via standard carrier.

Service Estimated Delivery Cost
Standard 5–8 business days €29.99

🌍 Rest of Europe (24 countries)

Includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, and others.

Service Estimated Delivery Cost
Standard 5–10 business days Free on orders over £9.98
Standard 5–10 business days £14.99 on orders under £9.97

🇺🇸 United States

Fulfilled via Amazon FBA USA.

Service Estimated Delivery Cost
Standard 3–5 business days Free on orders over $9.99
Standard 3–5 business days $4.99 on orders under $9.98
Express 1–2 business days $9.99

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Tracking updates may take up to 24 hours to appear after dispatch.

For FBA-fulfilled orders (UK, France, Italy, Spain, USA), tracking is provided directly by Amazon Logistics.

SIM Card Shipping — Important Information

Wave Connect ships physical SIM cards and eSIM activation codes internationally. Please note:

  • eSIMs are delivered digitally via email. eSIM orders are processed manually and your activation details will be sent to you on the same or next working day following your order.
  • Physical SIM cards are shipped as standard postal items. Most countries permit the import of unactivated SIM cards; however, some countries may have restrictions. It is the customer's responsibility to verify local regulations before ordering.
  • SIM cards are shipped unactivated and contain no stored value.

Customs, Duties & Taxes

For orders shipped within the EU, VAT is included in the displayed price at checkout. No additional customs charges apply for intra-EU shipments.

For orders shipped to the United States or other non-EU countries, your order may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Wave Connect has no control over these charges and cannot predict their amount.

We recommend contacting your local customs office for further information before placing an order.

Delays & Issues

While we aim to meet all estimated delivery windows, delays may occasionally occur due to customs processing, carrier disruptions, or high-demand periods. Wave Connect is not responsible for delays caused by third-party carriers or customs authorities.

If your order has not arrived within the estimated timeframe, please contact us at team@waveconnect.co and we'll investigate promptly.

Contact Us

For any shipping-related queries, please reach out to our support team:

  • Email: team@waveconnect.co
  • Website: docs.waveconnect.co